Terms of Service

Serveqo is a software platform for field service businesses covering dispatch, technician mobile work, AI-assisted reports, estimates, invoicing, payments, maintenance and customer communication. We may improve, change or discontinue features, and will give reasonable notice of material reductions.

• You must provide accurate information and keep login details secure.
• You are responsible for everything done under your organization's accounts, including by invited team members.
• Account owners control roles and permissions and must remove access for people who leave.

• New companies get a 14-day free trial. At the end of the trial, a paid plan is required to keep using the Service.
• Subscriptions are billed monthly in advance through our payment partner and renew automatically until cancelled.
• Each plan includes limits on technicians, office users, AI usage and storage. Upgrades take effect immediately; downgrades take effect at the next billing period.
• Fees are non-refundable except where required by law. Taxes are extra where applicable.
• If payment fails, we may limit or suspend access after notice.

When you collect invoice payments through Serveqo, payments are handled by a third-party payment provider under its own terms. You are responsible for your prices, refunds, disputes and tax obligations to your customers. Serveqo is not a party to transactions between you and your customers.

You own the data you put into the Service. You grant us permission to host, process and display it only to provide and support the Service. You confirm you have the right to collect and upload it, including any notice or consent needed from your customers and technicians (for example for voice recordings and photos). Our handling of personal data is described in our Privacy Policy.

AI-generated transcripts, reports, estimates and suggestions may contain mistakes. They are provided as drafts for your review. You are responsible for checking and approving AI output before sending it to customers or relying on it for safety, pricing or compliance decisions.

You agree not to:

• Break any law, or send spam or misleading messages through the Service.
• Try to access another organization's data or bypass security or plan limits.
• Reverse engineer, resell or overload the Service.
• Upload malware or content you do not have rights to.

You may cancel anytime from billing settings; access continues until the end of the paid period. We may suspend or end accounts that breach these Terms or put the Service or others at risk. After termination you may export your data for 90 days, after which it may be deleted.

Serveqo and its software, design and brand remain our property. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you share may be used to improve the Service.

The Service is provided "as is" and "as available". We aim for high availability but do not guarantee uninterrupted or error-free operation.

To the maximum extent allowed by law, Serveqo is not liable for indirect, incidental or consequential damages, lost profits or lost data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

You will defend and indemnify Serveqo against claims arising from your data, your services to your customers, or your breach of these Terms.

We may update these Terms and will notify account owners of material changes at least 14 days in advance. These Terms are governed by the laws of India, with courts in Bengaluru having jurisdiction, unless local law requires otherwise. Questions: legal@serveqo.com.